Yes it is the Stamford Parrot Co (
http://parrotco.com/)
The man working all the babies (cockatiels, macaws, other parrots etc) was picking them up, squeezing food in their mouths.
I remember commenting "ahhh how cute, it's crest is straight up!!" He could of at least said,... ya, that means he/she is scared! lol.
But they were personal and professional and otherwise answered all of my questions.
When I was leaving, he even picked up the bird very fast and cut his/her nails, clipped it's wings etc.
I asked as many questions as I could think of plus my own research in 2 visits.
He answered all of them.
He said on both visits to hold them close to my chest and comfort them. On the first visit I was leary and set him/her down.. he/she jumped off the counter... I should have known then this was not a tame bird.
I love birdie, and I actually think he/she is starting to warm up. I work remote on Tuesdays and Thursdays and he/she has been singing all day.. and even coming close in the cage to me...
I am still only pausing my hand lightly on the side of the cage and keeping it still.. and luring it with my voice and words
Im going to take a look at the article tielfan linked on working with treat foods.